A performance measure is an indicator that helps an organization know how well it is achieving its goals. Performance measures are specific and quantifiable, measuring both processes and results so organizations can see trends in performance.
A consistent set of measures will allow EMS caregivers, managers, and government agencies to monitor performance and improve performance to ensure the best care for patients and the best service to the community.
Performance measures are critical for individuals, organizations, and the community—without them it is difficult to recognize:
Whether performance is improving or deteriorating
If an implemented change has had the intended impact
Whether the cost of a program or piece of equipment is worth the expense
In healthcare, the use of performance measures is not new, but their use has expanded tremendously in the last two decades: by hospitals to improve systems of care, by payers to determine reimbursement rates, and by communities to hold healthcare providers accountable. Having validated, patient-centered performance measures created for the EMS community, by the EMS community, is vital to ensuring that EMS is ready for the future healthcare environment.